Contact Us | INDOKRATOM.CA
⚠️ We are performing Server / Website Maintenance Sat Apr 4th and Sun Apr 5th. We will not be delivering orders at that time.
Open 24/7/365
Pure Botanical Products
INDOKRATOM.CA
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Have a question or want to send a product review? Fill out the form below and we'll get back to you as soon as possible.

Customer Service Hours
Online Ordering
Local Delivery
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Have a product review? Please use this contact page to send it.

*With the launch of our new website, we have streamlined our order process to improve efficiency and reduce unnecessary notifications. As part of this update, we no longer send payment confirmation emails after an order is placed. If your payment is successful and there are no issues with your order, you will not hear from us right away—this simply means everything is processing smoothly. Rest assured, we will contact you directly if any problems arise or if we need additional information. Otherwise, you will receive your next update once your order is complete and being scheduled for delivery or shipping, including a tracking number if applicable.
Hours & Information

Customer Service Hours

Mon. - Fri. 10am - 4pm C.S.T.

Online Ordering

*We are OPEN 24-7 / 365 for online ordering!

Local Delivery

Mon. - Sat. (Winnipeg area only)

Answers to Common Questions
Q: Why are you not responding to my questions?

A: We cannot speak to you about "Kratom" because of the current Health Canada Regulations. QUOTE: "...the Ingestion of Kratom cannot be encouraged or advertised."

  • We do not give out samples.
  • We do not offer a retail location.
  • We do not offer a local pick-up service.
  • We do not offer phone ordering.
  • eTransfer payment only. (No C.O.D., CC or Bitcoin.)
  • *CashApp & Venmo do not work in Canada.
  • Up to 24 hours to process an order.
  • Local Order cut-off time: 3:00PM CST.
  • Canadian Shipping cut-off time: 12:00PM CST.
  • *Orders & payments are subject to cancellation at any time. (At our discretion.)
  • Canadian Sales Only.

ATTENTION! All of the botanical products sold on our site are strictly for in vivo research only, NOT involving humans or animals, nor is it approved or sold for human or animal consumption. Handle all Kratom products with care and at your own risk. All users of this site agree that access to and use of this site is subject to our terms and conditions.

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